Back to website

Contact

FAQ Asphalte

Our products are mostly made in Europe, so they are considered preferential origin.What does that mean exactly?- When you place an order on our website, you will pay the VAT.- You will receive your order without any problem and at no additional cost to you.<p data-key="378" data-slate-fragment="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">You therefore shouldn&apos;t have to pay any customs fees. If you have any questions, please get in touch with us&#xA0;<a data-key="380" href="https://airtable.com/shrFmJQYZZVkFoJn9" rel="noopener noreferrer" target="_blank">here</a>.

Our products are mostly made in Europe, so they are considered preferential origin. What does that mean exactly?. - When you place an order on our website, you will pay the VAT. - You will receive your order without any problem and at no additional c

Delivery to the UK after Brexit

🚚 Delivery

Delivery

I preordered a product and I don't remember when it should arrive

I would like to change my delivery address

My order is late

My order says delivered but I have not received it

My order is stuck in customs

I would like to receive my order at a later date

Returning an item for an exchange or refund

Tracking my returned item

Can I return my product a second time?

I'm getting a refund but I got a new card/I've changed bank

Returning my order from Switzerland

Returning my order from the UK

🔁 Exchanges and refunds

What payment methods do you accept?

I’d like to change or cancel an order

I’d like to group my orders

I want to order 2 products at once

Where can I find my order number?

I’m pretty sure that I placed an order but I haven’t heard anything

I need an invoice

I would like to buy a gift card

🛒 Placing orders on Asphalte

Need help choosing your size?

My item is faulty

I ordered two of the same products and they are not identical

My item doesn’t size exactly like it says in the size guide

I've got an issue with my product

👔 Products & Sizing advice

I can't log into my account

I want to merge two accounts

I would like to change my billing address

I want to find my previous orders

🏠 Customer account

Referring friends and family

Being referred

🔗 Referral program

How to make sense of the symbols on your clothes’ care labels?

Care tips

🧼 Care

How to contact us

📧 Contact us

Delivery to the UK after BrexitUpdated 4 months ago