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FAQ Asphalte logo

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🚚 Delivery


Shipping to all European Union countries, the UK, Switzerland and Norway costs 4€, 6€ or 9€ depending on the item. Quite simple here, depending on the item’s price (and the fee is the same whether you preorder 1 or several pieces of the same item). F

I preordered a product and I don't remember when it should arrive

If you placed a preorder on our website, you can find the estimated delivery date on your confirmation email, as well as on your Asphalte account. If you can't find the delivery date anywhere, that's probably because you placed an order via our Faceb

I would like to change my delivery address

If your order hasn't been shipped and you'd like to change the delivery address, send us a message here with your name, order number and the new address you’d like your order to be delivered to. We'll make the change for you. Also, when your preorder

My order is late

Your order should have arrived, but it still hasn’t showed up. This will probably be 1 of 2 things:

My order says delivered but I have not received it

Everything suggests that your order has been safely delivered but you’re still yet to clap eyes on it. These things happen when the courier tries to deliver but can’t find you. Likelihood is that they left your parcel with a neighbour or a local drop

My order is stuck in customs

Most of the time it will only take a few days for parcels to go through customs. But it sometimes can take between 2 weeks and 1 month. If you see that it's taking a little too long, please get in touch with us here and we will look into it for you.

Delivery to the UK after Brexit

Our products are mostly made in Europe, so they are considered preferential origin. What does that mean exactly?. - When you place an order on our website, you will pay the VAT. - You will receive your order without any problem and at no additional c

I would like to receive my order at a later date

Unfortunately, we cannot put aside an order in our warehouse to send it later on. Once the product arrives in our warehouse and is ready for shipment, it cannot be held and shipped at another time, because in our logistics system we have no way of no