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FAQ Asphalte

<p><span data-slate-fragment="JTdCJTIyb2JqZWN0JTIyJTNBJTIyZG9jdW1lbnQlMjIlMkMlMjJkYXRhJTIyJTNBJTdCJTdEJTJDJTIybm9kZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJibG9jayUyMiUyQyUyMnR5cGUlMjIlM0ElMjJwYXJhZ3JhcGglMjIlMkMlMjJpc1ZvaWQlMjIlM0FmYWxzZSUyQyUyMmRhdGElMjIlM0ElN0IlMjJjbGFzc05hbWUlMjIlM0FudWxsJTJDJTIyc3R5bGUlMjIlM0ElN0IlN0QlN0QlMkMlMjJub2RlcyUyMiUzQSU1QiU3QiUyMm9iamVjdCUyMiUzQSUyMnRleHQlMjIlMkMlMjJsZWF2ZXMlMjIlM0ElNUIlN0IlMjJvYmplY3QlMjIlM0ElMjJsZWFmJTIyJTJDJTIydGV4dCUyMiUzQSUyMkludm9pY2VzJTIwYXJlJTIwYXZhaWxhYmxlJTIwaW4lMjB5b3VyJTIwY3VzdG9tZXIlMjBhY2NvdW50JTIwb24lMjBvdXIlMjB3ZWJzaXRlLiUyMFRvJTIwZG93bmxvYWQlMjBvbmUlMkMlMjBzZWxlY3QlMjB5b3VyJTIwb3JkZXIlMjBhbmQlMjBjbGljayUyMCVFMiU4MCU5Q3ByaW50JTIwdGhlJTIwaW52b2ljZSVFMiU4MCU5RC4lMjIlMkMlMjJtYXJrcyUyMiUzQSU1QiU1RCU3RCU1RCU3RCU1RCU3RCU1RCU3RA==" id="isPasted" style="white-space: pre;">Invoices are available in your customer account on our website. To download one, select your order and click &#x201C;print the invoice&#x201D;.</span></p>

Invoices are available in your customer account on our website. To download one, select your order and click “print the invoice”.

I need an invoice

🛒 Placing orders on Asphalte

Delivery

I preordered a product and I don't remember when it should arrive

I would like to change my delivery address

My order is late

My order says delivered but I have not received it

My order is stuck in customs

Delivery to the UK after Brexit

I would like to receive my order at a later date

🚚 Delivery

Returning an item for an exchange or refund

Tracking my returned item

Can I return my product a second time?

I'm getting a refund but I got a new card/I've changed bank

Returning my order from Switzerland

Returning my order from the UK

🔁 Exchanges and refunds

What payment methods do you accept?

I’d like to change or cancel an order

I’d like to group my orders

I want to order 2 products at once

Where can I find my order number?

I’m pretty sure that I placed an order but I haven’t heard anything

I would like to buy a gift card

Need help choosing your size?

Size guide

My item is faulty

I ordered two of the same products and they are not identical

My item doesn’t size exactly like it says in the size guide

I've got an issue with my product

👔 Products & Sizing advice

I can't log into my account

I want to merge two accounts

I would like to change my billing address

I want to find my previous orders

🏠 Customer account

Referring friends and family

Being referred

🔗 Referral program

How to make sense of the symbols on your clothes’ care labels?

Care tips

🧼 Care

How to contact us

📧 Contact us

I need an invoiceUpdated 10 months ago