š Placing orders on Asphalte
What payment methods do you accept?
Pretty much all of them. Visa, Mastercard, American Express, Carte Bleueā¦ For AMEX you just need to make sure that the billing address matches with your AMEX account. The transaction is made the moment you order, whether it is for a preorder or a sto
Iād like to change or cancel an order
To change or cancel an order, itās best to contact usĀ here. Be aware that sometimes itās not possible to modify an order for a number of reasons:. If the orderās already been dispatched youāll need to follow ourĀ return guideĀ to return the product. If
Iād like to group my orders
Nice one. Itās more convenient, better for the environment, and weāll also refund you the saved shipping costs. Get in touch with usĀ here, and we'll take care of grouping your orders together. All you need to make sure of is:. That none of the orders
I want to order 2 products at once
No problem. Select the colour and size, click on Preorder and then Continue Shopping. Your item will be added to your basket and you can head over to the next item you want. Any selection will stay in your basket so even if you close the browser it s
Where can I find my order number?
Head to your order confirmation email we sent you after you preordered and youāll find it. Failing that you can also find it on your customer account under āMy Wardrobeā.
Iām pretty sure that I placed an order but I havenāt heard anything
There are 2 likely reasons for this:. You went on āComing Soonā and signed up to āNotify Meā without ever actually placing a preorder. āNotify Meā lets you know when the preorder is live so you can, well - preorder. To place an order you need to head
I need an invoice
Invoices are available in your customer account on our website. To download one, select your order and click āprint the invoiceā.
I would like to buy a gift card
You can do soĀ here. Once you have chosen the amount of your Gift Card and placed the order, you will receive two emails: