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FAQ Asphalte

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Head to your order confirmation email we sent you after you preordered and you’ll find it. Failing that you can also find it on your customer account under “My Wardrobe”.

Where can I find my order number?

🛒 Placing orders on Asphalte

Delivery

I preordered a product and I don't remember when it should arrive

I would like to change my delivery address

My order is late

My order says delivered but I have not received it

My order is stuck in customs

Delivery to the UK after Brexit

I would like to receive my order at a later date

🚚 Delivery

Returning an item for an exchange or refund

Tracking my returned item

Can I return my product a second time?

I'm getting a refund but I got a new card/I've changed bank

Returning my order from Switzerland

Returning my order from the UK

🔁 Exchanges and refunds

What payment methods do you accept?

I’d like to change or cancel an order

I’d like to group my orders

I want to order 2 products at once

I’m pretty sure that I placed an order but I haven’t heard anything

I need an invoice

I would like to buy a gift card

Need help choosing your size?

Size guide

My item is faulty

I ordered two of the same products and they are not identical

My item doesn’t size exactly like it says in the size guide

I've got an issue with my product

👔 Products & Sizing advice

I can't log into my account

I want to merge two accounts

I would like to change my billing address

I want to find my previous orders

🏠 Customer account

Referring friends and family

Being referred

🔗 Referral program

How to make sense of the symbols on your clothes’ care labels?

Care tips

🧼 Care

How to contact us

📧 Contact us

Where can I find my order number?Updated 2 years ago