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FAQ Asphalte

<p><span data-slate-fragment="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" id="isPasted" style="white-space: pre;">Unfortunately, we are unable to merge two existing accounts. You can therefore choose one of your accounts to place all your Asphalte orders!</span></p>

Unfortunately, we are unable to merge two existing accounts. You can therefore choose one of your accounts to place all your Asphalte orders!

I want to merge two accounts

🏠 Customer account

Delivery

I preordered a product and I don't remember when it should arrive

I would like to change my delivery address

My order is late

My order says delivered but I have not received it

My order is stuck in customs

Delivery to the UK after Brexit

I would like to receive my order at a later date

🚚 Delivery

Returning an item for an exchange or refund

Tracking my returned item

Can I return my product a second time?

I'm getting a refund but I got a new card/I've changed bank

Returning my order from Switzerland

Returning my order from the UK

🔁 Exchanges and refunds

What payment methods do you accept?

I’d like to change or cancel an order

I’d like to group my orders

I want to order 2 products at once

Where can I find my order number?

I’m pretty sure that I placed an order but I haven’t heard anything

I need an invoice

I would like to buy a gift card

🛒 Placing orders on Asphalte

Need help choosing your size?

Size guide

My item is faulty

I ordered two of the same products and they are not identical

My item doesn’t size exactly like it says in the size guide

I've got an issue with my product

👔 Products & Sizing advice

I can't log into my account

I would like to change my billing address

I want to find my previous orders

Referring friends and family

Being referred

🔗 Referral program

How to make sense of the symbols on your clothes’ care labels?

Care tips

🧼 Care

How to contact us

📧 Contact us

I want to merge two accountsUpdated 10 months ago