I'm getting a refund but I got a new card/I've changed bankUpdated 7 months ago
We only refund the card that was originally used when you placed the order.
If you've had a replacement card issued for the same account, then the refund should be making its way to you as we speak.
If your account is closed, or you've had a replacement card and the refund still isn't appearing in your account after 10-15 days, we’d suggest you contact your bank. They’re probably holding the funds for you and will be able to arrange a transfer to your new account.
If you've changed banks, please contact your bank to inform them of the incoming refund. They should be able to reroute the payment.
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