I'm getting a refund but I got a new card/I've changed bankUpdated 2 years ago

We only refund the card that was originally used when you placed the order.

If you've had a replacement card issued for the same account, then the refund should be making its way to you as we speak.

If your account is closed, or you've had a replacement card and the refund still isn't appearing in your account after 10-15 days, we’d suggest you contact your bank. They’re probably holding the funds for you and will be able to arrange a transfer to your new account.

If you've changed banks, please contact your bank to inform them of the incoming refund. They should be able to reroute the payment.

If you need to get in touch with us, please just click here.