FAQ Asphalte logo
FAQ Asphalte logo

All articles

ūüĒĀ Exchanges and refunds

6 articles


How can I exchange or return/refund my order?

You can request a return here - you can change the language in the top right corner. Returns are free for the following countries: France, Germany, the United Kingdom, Switzerland, Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece, Ireland,

How can I track my exchange?

You can now track your exchange on your customer account. Once we have received your return to our warehouse, your exchange will appear in your account and the order number will begin with "RR". For example: RR123456. Once the exchange is shipped, th

Can I return my product a second time?

Of course. We know it's not always easy to choose the right size when ordering online. It's very simple! Request a return here (you can change the language in the top right corner) and add "RR" in front of your order number. For example: RR123456. If

I'm getting a refund but I got a new card/I've changed bank

We only refund the card that was originally used when you placed the order. If you've had a replacement card for the same account, the refund will go into your account automatically. If your account is closed, or you've had a replacement card and the

Returning my order from Switzerland

If you wish to exchange your product from Switzerland, the parcel will go through customs so you must fill in an export declaration. Don't forget to mention: "FOREIGN RETURNED GOODS" then use your customs declaration number in order to be refunded fo

Returning my order from the UK

You can request a return right here (you can change the language in the top right corner). You will then receive via email the label to use to return your order as well as customs documents. We know this paperwork can be confusing, we're sorry about