FAQ Asphalte logo
FAQ Asphalte logo

All articles

🔁 Exchanges and refunds

Articles

Returning an item for an exchange or refund

You can request a return here within 14 days of receiving your items. You can change the page’s language by selecting an option in the top right corner. For more details please see our terms and conditions, here. Once a return request has been made,

Tracking my returned item

You can track your return via your Asphalte customer account. Once we’ve received your returned item, your exchange will appear in your account and the order number will begin with "RR". For example: RR123456. Once the replacement item has been shipp

Can I return my product a second time?

Of course. We know it's not always easy to choose the right size when ordering online. It's very simple! Request a return here (you can change the language in the top right corner) and add "RR" in front of your order number. For example: RR123456. If

I'm getting a refund but I got a new card/I've changed bank

We only refund the card that was originally used when you placed the order. If you've had a replacement card issued for the same account, then the refund should be making its way to you as we speak. If your account is closed, or you've had a replacem

Returning my order from Switzerland

If you wish to exchange your product from Switzerland, the parcel will go through customs so you must fill in an export declaration. Don't forget to mention: "FOREIGN RETURNED GOODS" then use your customs declaration number in order to be refunded fo

Returning my order from the UK

You can request a return right here (you can change the language in the top right corner). You will then receive a label to use to return your order as well as customs documents via email. We know this paperwork can be confusing, we're sorry about th