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Returning an item for an exchange or refundUpdated 9 months ago

You can request a return here within 14 days of receiving your items. You can change the page’s language by selecting an option in the top right corner.

For more details please see our terms and conditions, here.

  • Items to be returned or exchanged must be in perfect condition, with labels and original packaging intact.
  • Returns are free for the following countries: France, Germany, the United Kingdom, Switzerland, Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece, Ireland, Italy, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Sweden, Czech Republic, and Monaco.
  • If you are based elsewhere, the return costs will not be covered by Asphalte. You can select the carrier of your choice (see the address below).

Once a return request has been made, you will receive a QR code by email. Just slip this into your parcel and bring it to your local post office. The code will allow Sympl — our logistics partner — to process the return faster for you.

Your order will be refunded or exchanged within 14 days. If you don't quite understand the amount refunded or if you still haven't received your exchange/refund after 14 days, get in touch with us here.


If the return costs aren't covered by us, please send your return to this address:

Zone Industrielle de Moimont
Cellule 9 - Quais 96-97-98
1 rue Jules Vallès
95670 Marly-la-ville
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